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My employees use free instant messaging programs to communicate with our clients, as well as their friends. Should I be concerned?
Definitely. Most free instant messaging (IM) services are not private and less secure than e-mail. Also, in certain regulated industries all client communications must be archived, a feature not included in many free IM programs. Further, IM can be more difficult to monitor than e-mail, making it the perfect method for disgruntled employees to leak proprietary information, even files, without detection. A good IM policy, similar to your e-mail policy, and a robust commercial IM client can help you manage these issues.
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